We'll make a comfort adjustment (firmer or softer) on most mattresses we produce. We are here to help if your new mattress needs to be made a little firmer or softer. This is intended to “fine-tune” your mattress and is a minor adjustment.

You need to give yourself time to get used to your new mattress. A period of at least two (2) weeks is recommended before you contact us. Sleep Craft reserves the right to delay service until two weeks from the date of delivery. We'll make one adjustment (firmer or softer) with no labor charge within thirty (30) days of delivery. Sleep Craft is not bound or obligated to resolve comfort issues after thirty (30) days from the date of delivery. Adding extra padding or a pillow-top, or upgrading to higher quality cushioning materials or coils will incur a charge. Transportation costs are the sole responsibility of the consumer.